Why clients call us
Task-level automation plateaus quickly, because the cost sits in the exceptions and the hand-offs rather than in the happy path. Hyperautomation, and increasingly agentic automation, is the response: orchestrate the whole process, keep one control point, and design the exception path on purpose.
Our advantage is that the process usually runs on flows we already operate. Connecting an orchestrator to a documented, instrumented integration layer is a very different project from bolting robots onto screens.
What we do
- Process discovery and miningEstablishing what the process actually does, including the undocumented workarounds, before deciding what to automate.
- End-to-end orchestrationMulti-step, multi-system sequencing with error handling, retries, compensation and real-time alerting, built on proven integration patterns.
- Intelligent document processingExtraction and structuring of semi-structured inbound documents, with confidence thresholds and a human review path where the stakes require it.
- Agentic and event-driven automationConnect event sources, define detection patterns, trigger actions automatically, and keep every action traceable for compliance.
- Exception management by designRouting, ageing and escalation of exceptions as a first-class part of the design, because that is where operational cost and client irritation concentrate.
A risk committee approves agents once it can see the orchestration, the audit trail and the exception path. We build all three.
Buying triggers
- High volumes of manual re-keying between systems
- Exception handling absorbing a disproportionate share of the team
- An AI agent pilot with no reliable process to plug into
- Headcount pressure combined with volume growth
- Straight-through processing rates below target
Technical foundation
- Microsoft Power Platform
- IBM Watson
- Orchestration engines
- Apache Airflow
- IBM Event Streams, Kafka
- Connection to existing ACE, MQ and Sterling flows
Start here
A 5 to 15 day assessment gives you a map of this scope, a gap analysis and a costed plan.
Market vocabulary
How this offer is named in tenders and job specifications
- hyperautomation
- agentic automation
- workflow orchestration
- process mining
- intelligent document processing
- straight-through processing
Proof
Where this has already been delivered
Payments and wealth management
Payments and wealth management automation
Automation across payments, covering SEPA, instant transfer and reconciliation, alongside wealth management reporting, order flows and portfolio valuation, including IBM Financial Accounting Hub expertise.
SEPA · Instant payments · SWIFT · FAH
How we work on this
Assessment — 5 to 15 days, fixed price. Flow cartography, gap analysis, costed plan. A short document written to be signed by a decision-maker.
Build — A bounded project. Design, development, testing and cut-over on a defined perimeter.
Run — Recurring. Operations, monitoring, evolution and on-call cover on your critical flows.
Let's start with what actually flows today.
A 5 to 15 day assessment gives you a flow map, a gap analysis and a costed plan. Short, fixed price, written to be signed by a decision-maker.